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Products

Frequently Asked Questions

1. Returns due to Product Defect or Error

We accept returns when:

The product has a manufacturing defect;
The printout is incorrect;
The labels arrive damaged;
The design or quantity does not match the order.

Deadline: Must be reported within 14 days of receipt.

Process: Send a photo of the problem and your order number. After confirmation, we offer:

Free replacement or
Full refund.

Customized Products – Important Note

For custom labels (with name, logo, exclusive design, specific measurements), we do not accept returns due to buyer's remorse , in accordance with applicable law, except in cases of manufacturing defects or errors.

Portugal (Mainland): Delivery within 2 business days after ordering.

Spain (Peninsula): Delivery within 3 business days of ordering.

After we receive and verify the status of the returned product, the refund will be processed within 5 to 10 business days , using the same payment method used for the purchase.